This guide demonstrates how to tailor AI responses to effectively engage with your customers, leveraging the specific training data you provide. It offers strategies for enhancing the AI's ability to understand and meet customer needs, ensuring a more personalized and efficient interaction.
The first step of this guide requires that you set up your OpenAI API key. After setting up your API key, you can proceed below:
The below guide uses the "No Match Template" method. With this method, the AI picks up any question that you haven't set a keyword for in your bot builder.
Important: You must first enable the "No match found reply" before your no match template can function. Go here to see how to enable No match reply.
Watch the guide below: