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E-commerce: Full guide and Tutorials
E-commerce: Full guide and Tutorials
Updated over a year ago

This is the complete tutorial of our Salesbot E-commerce feature. In this guide, we'll be showing you how to create and customize your store, products, order management, and many more.

Here's the demo store that we created from this tutorial. A restaurant catalog and ordering store: https://restaurant.dmly.io/

To get started with OnlySocial's e-commerce, follow the guide below:

Creating your E-commerce Store

  1. Go to Salesbot from the main menu, from Salesbot Menu, click on E-commerce

  2. Click the Create a Store button to set up your store
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  • Store Type: Select one of the two Physical or Digital, depending on your store type.

  • Select Page: Select a Facebook page if you want to sell products within Messenger and Send order details/updates to customers via Facebook Messenger.

  • Store Name: Give your store a name

  • Enter your Store's Official Email and Mobile

  • Enter your Store Address

  • Facebook Pixel ID: Enter your pixel ID to track sales

  • Google Analytics: Enter your Google Analytics ID to track your traffic

  • Status: Set your store online or disable it to make it unreachable.

  • Enter your store's Terms of Service and Refund Policy.

  • Save by Clicking the Create Store button

You can always modify your store details by going to the Store Settings from the Ecommerce Menu.

Checkout Settings

This is where you're required to setup your payment gateways, currencies, tax, and other checkout related settings.

  1. Payment Integrations:

    Here, you'll see the list of payment services that we support. Click on each to configure their details.

  2. Currency and Formatting:

    Here, you can set your store's default currency and the currency's display format.

  3. Tax:

    This is where you set the tax percentage for your customers.
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  4. Delivery Preferences:

    This is where you set your delivery preferences. For example, you can enable Preparation Time (If you're a restaurant). You can also enable Delivery Note if your store requires this.

  5. Login Preference (Guest Purchase):

    Set if you want a guest to be able to checkout without creating an account.
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  6. Assign labels:

    If you connected your Store to a Facebook Page when creating the store, you'll be able to select subscriber labels here. So any user who completed a purchase will be assigned this label. This is perfect for creating a targeted Messenger broadcast.

Business Hours

The business hour settings let you set a time when your store will be available. Orders will be disabled when you're out of your business hour, and a notice will be displayed on your store telling visitors that you're not available to take orders.

E-commerce Custom Domain

The custom domain option lets you use your own domain for your store, instead of our default URL.

After enabling the custom domain, you're also able to set other functions such as PWA (Progressive Web Application) for mobile responsiveness, sitemaps, and webhooks for your store.

  1. Setting a Custom Domain:

    To add a custom domain for the ecommerce, go to Ecommerce Custom domain from the ecommerce menu, then click on custom domain.
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    Enter the domain or subdomain that you'd like to use and save.

After saving your domain, go to your domain DNS, and set the A record to point to our Salesbot IP: 162.55.245.89. After doing this, please reach out to our support for a review, and then activation.

2. PWA (Progressive Web Application):

This option lets you enable and customize the PWA app for mobile devices. This is a quick alternative to a native mobile app for your store.

3. Sitemap

This is where you'll see the sitemap for your store. This is useful for SEO purposes.

4. Webhooks

The e-commerce webhooks let you send order history or products over a webhook.

To set up, you can create a webhook URL from a third-party tool like Zapier, Pabbly, Integrately, or similar services.

Paste the webhook URL in the provided space, check what data you want to send over the webhook, and Save.

Managing Products

Managing your products on Salesbot is easy and straightforward.

  1. Setting up Categories

    The first step requires that you create product categories. To do this, follow the steps below:
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    i. Go to Categories from the Ecommerce menu, and click on the +Add button to add a new product category.


    ii. On the new pop up, enter the Category Name, Description, and Featured Image.
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    iii. Ensure that the Active button is checked to display new category on your website
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  2. Uploading Products

    This is where you add your products to your newly created ecommerce store.

  3. Product Attributes

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